Withdrawal information
Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason. The product must be unused and in same condition you received it. Original shipping costs of the order will be deducted from the refund.
How to exercise it
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
When the right of withdrawal does not apply
Custom-made items
Items made to your specifications or clearly personalised are excluded from the right of withdrawal.
If the items are used (including skis that have been mounted with bindings), the returning may not be possible. If you are dissatisfied with the item, contact us and we‘ll try to find the best way to sort things out.
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.